Episode 85

Society6: The secret to replatforming without breaking the brand

Brit Tucker
Brit Tucker
VP of Digital Product, Technology & CX

In this episode we talked about:

  • Why Society6 rebranded its business model, not just its site
  • The hidden danger of chasing short-term wins in ecommerce
  • How to structure replatforming goals so they don’t become a silver bullet trap
  • Why experimentation isn’t optional and how to scale it cross-functionally
  • How CX, product, and tech can unify under one leadership vision
  • What the rise of creators means for home decor and DTC brands

Episode highlights:

[02:50] Why CX, product, and tech should be unified

[07:00] Redesign + replatform: Why Society6 took the risk

[15:05] Building a culture of experimentation (and why failure matters)

[17:57] Sustainable growth vs. short-term wins: The power of roadmap discipline

[20:53] The creator economy’s impact on ecommerce strategy

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