Capture full user journeys and connect them to technical signals—so your team can turn customer behavior into developer action.
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Every click tells a story.
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Capture every user session
Watch session replays to see what your customers saw–whether it’s friction on your website or a blocker in your app.
Links to related technical issues provide full context to make impact clear and fixes faster.
Pinpoint signs of user frustration
Stop sifting through endless sessions.
Surface the ones with payment failures, error messages, form abandonments, and more, so you can jump straight to the sessions showing signs of struggle.
Investigate customer-reported complaints
Connect customer complaints, support tickets, or survey feedback directly to an individual user session.
Equip support agents to investigate underlying issues and escalate to technical teams with confidence.
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Add custom data to session tracking
Link sessions to customer IDs, order numbers, marketing campaigns, and other important data.
Custom attributes give teams the context they need to investigate and resolve issues faster.
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Find sessions faster with AI
Search replays using natural language.
AI Session Search combines smart filters with plain-language queries, making it easy to uncover the sessions tied to errors, frustration, or user-reported issues.
Discover our other solutions
Issues & Alerts
Instantly surface and prioritize critical errors by business impact, enabling rapid detection and confident resolution.
Performance Monitoring
Track real-user performance data, detect regressions, and quantify speed-related revenue loss across funnel stages.
Page Analysis
Analyze engagement by page type, funnel stage, and UX behavior to optimize performance and user experience.
Struggling to understand what users experienced?
Watch session replays tied to issues and uncover hidden friction before it hurts conversions.