What Is Shopify's Knowledge Base for AI Agents, and How Do You Review What It Says About Your Store?

Shopify’s Knowledge base is a page in the admin, under Sales channels > Agentic, where you review and publish the facts AI agents get about your store. Shopify drafts the facts from your storefront, and according to its Fall ’26 Edition page, agents only get what you have published. Review each draft against your live policies before you publish it.

This is one of the changes covered in our Fall ’26 Edition guide for the weeks before Cyber Week. Shopify’s own pages are the source here: the Fall ’26 Edition merchant page, the Fall ’26 Edition overview and the Shopify Help Center page on the Knowledge Base.

What is Shopify’s Knowledge base for AI agents?

It is a page in the admin where merchants “review and publish the facts agents get about their store,” according to Shopify’s Fall ’26 Edition page. Examples Shopify gives are return windows, shipping destinations and gift services. The overview page describes it as a place to review and approve the facts shared with agents, including policies and FAQs, and to get suggestions for improving your content. Shopify’s Help Center adds that the FAQs are not shown on your storefront. They act as a trusted data source for AI platforms.

For background on why agents ask stores questions at all, read what agentic commerce means for your store.

How does a fact get from your storefront to an agent?

Shopify drafts the facts from your storefront and suggests updates for you to review. Per Shopify, agents that ask Shopify about a store only get the facts the merchant has published, and nothing Shopify drafts reaches an agent without the merchant’s sign-off.

How do you review what it says about your store?

Shopify’s pages do not give a step-by-step review process, so the checks below are a practical way to work through whatever the page shows you. They rely on one point from Shopify: the drafts come from your storefront, so they are only as accurate as the pages they were built from.

1. Open Sales channels > Agentic > Knowledge base in your admin and see what has been drafted and what has been published.
2. Compare each drafted fact with your live policy pages. Return windows, shipping destinations and gift services are the examples Shopify names, so start there.
3. Read the suggested updates before accepting any. Shopify says it suggests updates for you to review, so decide each one.
4. Check facts that came from the old Knowledge Base app. Shopify’s Help Center says overrides and added facts from the app are published to the new knowledge base when they migrate, so they need a second look.
5. Re-review when a policy changes. If you change a return window or add a shipping destination, open the page and confirm the published fact still matches.

What is happening to the old Shopify Knowledge Base app?

Shopify’s Help Center says the Knowledge base in agentic storefronts is replacing the Shopify Knowledge Base app, and that the app is no longer available in the Shopify App Store. It says the app will be deprecated on January 15, 2027. Stores with 1,000 or fewer facts have their overrides and added facts transferred automatically. Stores with more than 1,000 must add the facts they want to keep manually before that date.

What has Shopify not said?

Shopify’s Fall ’26 Edition pages do not give rollout dates for the Knowledge base, do not say whether it is generally available, and do not say which regions or plans it covers. They also do not say how Shopify generates its drafts or which agents read the facts. The Help Center also says the Knowledge Base app does not affect how often your store appears in AI platform results, so treat this as accuracy work rather than a ranking lever.

How can Noibu help while you review?

Noibu does not write or publish your Knowledge base entries. The review is yours. Because Shopify drafts facts from the storefront, though, a store that is accurate and working is a better starting point. Noibu’s CRO agent finds underperforming product pages and drafts rewrites that you review before anything is published, and the agents work in the Noibu console and in AI tools such as Claude. To see where your store loses shoppers today, start with Noibu’s free website audit. For the bigger picture, read the two halves of agentic commerce and what WebMCP checkout means for your store.

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Noibu is AI for ecommerce operations, the always-on optimization system that keeps online stores running at their best. A team of supervised AI agents finds what's broken, slow, or leaking revenue, does the work, and hands results back for human approval. Trusted by retailers like Free People, Guess, Liquid I.V., and Ariat.