Turn customer complaints into
actionable evidence.

Noibu helps support and CX teams move from isolated tickets and feedback to reproducible issues that protect customer trust and conversion.

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Customer complaints lack important technical detail

Tickets rarely contain the detail needed for agents to reproduce or escalate effectively. Support teams need session visibility to eliminate guesswork and turn individual complaints into meaningful action.

See exactly what happened

Replay the exact session tied to any complaint or VOC feedback.

Watch the full journey, review environment details, and determine whether the problem was user error, UX friction, or technical failure.

Escalate with evidence

Share the context needed to eliminate guesswork and resolve tickets quickly.

Equip product and engineering teams with the session context, behavioural signals, and technical details needed to act so escalations move faster.

Protect customer trust at scale

Identify recurring complaints in support tickets and surveys before they become larger incidents.

Use AI-assisted search to determine whether customer complaints are isolated or reflect a broader issue that could affect more customers or damage brand trust.

Everything Support & CX teams need to protect the customer experience

How ecommerce support teams use Noibu

“The detailed reporting and session replays have transformed our support operations. Our agents can now observe and communicate issues directly to developers, leading to quicker, more accurate resolutions.”

Tim Haverman

C# .NET Software Developer

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“We utilize HelpCode to skip the basics. Instead of asking what browser or URL a patient is using, all that context is available to our agents at the very start of the conversation.”

Chelsea Alverson

Senior Product Owner

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“When a customer says the website is 'broken,' they usually can't provide technical details. Noibu points us directly to the issue so we don't have to spend hours going back and forth to find out what happened.”

Michael Fulvio

Director of Customer Experience

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